InforCRM User Configurations
InforCRM - The #1 Customer Relationship Management application
As a president, CEO, company decision maker, or sales manager , you're responsible for choosing the best sales automation solution for your organization. Until now, that's meant choosing between simple contact managers that don't cut it for real sales automation, or expensive, complex, high-end systems. Your salespeople will love InforCRM®. And so will you.
KEEPS YOU IN TOUCH WITH YOUR TEAM
Since InforCRM consolidates "islands of information" from prospects and customers across your sales force, you can receive up-to-date sales forecasts and reports automatically, so you're always informed. Built-in reports, on everything from account status to leads analysis and more, can be easily customized using Crystal Reports so you can view information your way, when you need it and how you desire it! Whether your team consists of tens, hundreds or thousands of users, locally, remotely, web-enabled or wireless, InforCRM can meet your most demanding needs.
TURN LEADS INTO SALES
New leads can be qualified and automatically distributed to your field sales force for follow up. InforCRM tracks leads through your sales pipeline, so you always know the status. InforCRM's sales processes can automate time-consuming tasks such as sending follow-up letters, fulfilling literature requests or qualifying leads, so your salespeople can focus on selling and spend more time with customers.
GET STARTED RIGHT AWAY - GET RESULTS IMMEDIATELY
Traditional sales force automation systems typically require months to get up and running. But with InforCRM, powerful sales automation can be yours in a matter of days or weeks. You can even roll out just the tools that will benefit your salespeople right away - and make changes and add more capabilities as you go. As your sales territories and sales teams change, InforCRM allows you to roll out territory realignments to the field simply and automatically.
COMMUNICATE MORE EFFECTIVELY
The Sales Library is an integrated on-line marketing encyclopedia that distributes useful sales and marketing information to your sales force. Your salespeople can easily browse and use corporate documents such as sales presentations, competitive comparisons, product information, price lists or other documents - all delivered to mobile salespeople using InforCRM.
ROBUST FEATURES AND CAPABILITIES
Award-winning InforCRM is the CRM solution that enables businesses to acquire, retain, and develop profitable customer relationships by increasing sales and marketing performance and maximizing customer satisfaction and loyalty. With more than 300,000 users at 8,500 companies worldwide, InforCRM is the leading CRM solution for small to medium-sized businesses and divisions of larger enterprises, and is part of the Sage Software family of integrated business management solutions.
Utilize the rich sales automation capabilities in InforCRM to increase productivity by automating key aspects of the selling cycle, maximize team selling effectiveness with advanced sales tools and resources, and make informed decisions based on accurate visibility into the sales pipeline. The robust sales automation capabilities in InforCRM ensure your selling efforts will deliver results.
Identify and target the most profitable prospects, manage and track all aspects of campaigns in one place, and analyze campaign ROI to increase marketing efficiency and get the most from your investment in your CRM solution.
Resolve customer questions, issues, and requests quickly for a high-quality customer experience, capitalize on new selling opportunities, and provide convenient self-service solutions to customers with the easy-to-use customer service features in the InforCRM CRM solution.
Provide resolutions to issues effectively and efficiently, reduce the time and resources it takes to support your customers, and extend service delivery through 24x7 self-service solutions.
InforCRM Mobile extends sales automation and CRM capabilities to both Blackberry and Pocket PC devices, delivering rich functionality and the real-time convenience of wireless.
Dashboards and Reporting
Easy-to-use, configurable dashboards in InforCRM help you turn insight into action by identifying opportunities, analyzing performance and diagnosing potential problems in real-time. InforCRM Dashboards provide a single, interactive location from which to view and analyze sales automation and other performance metrics from across your entire organization. InforCRM also includes more than 70 pre-built reports as well as extensive custom reporting capabilities.
Integration between InforCRM and back-office accounting and financial applications provides organizations with a complete view of all customer interactions for making more rapid and insightful business decisions based on complete customer information.
InforCRM is designed to be the CRM solution that works the way you do. And InforCRM Advanced Outlook Integration makes that easier than ever. Now you can continue to use the Microsoft Outlook application you know and love – seamlessly within InforCRM.
Business Alerts and Notification
Stay informed of all critical business opportunities with InforCRM. Define conditions, then let InforCRM pro-actively monitor key business criteria within the CRM solution. When conditions are met, InforCRM instantly notifies you so you can take immediate action. Add Integrated Service Alerts for pro-active notification of critical customer support issues.
Computer Telephony Integration
Computer Telephony Integration (CTI) integrates your database with your customers/prospects with your telephone! It provides the missing link between your telephone system and InforCRM. CTI extends the value of your telephone system and your CRM system by enabling more effective communication capabilities.
Integrate InforCRM with your telephone system - on-premise (non-VoIP) or VOIP. TalkontheWeb(tm) with the Total Systems, Inc. application interface to your on-site phone system. View screen-pops when calls arrive to your desk; see logged activity on missed calls; have a complete 360-degree view of your interactions!