One of the qualities that sets Total Systems, Inc. CRM solutions apart is our commitment to bringing integrated front-office and back-office solutions to our customers.
It's this tight integration between Total Systems, Inc. CRM solutions and industry available back-office solutions that enables everyone in your organization—from sales and marketing to accounting and finance to support and shipping—to work together, efficiently, in the business of building profitable customer relationships.
Integrating Total System, Inc. CRM solutions with your back-office applications gives your employees greater customer insight by enabling them to:
- Quickly identify cross-sell and up-sell opportunities
- Easily access payment history information
- Identify additional purchasing power—or lack of
- Identify availability of products for Sales
- Quickly assist customers with order status
- Generate more accurate quotes and proposals
Everyone wins with front- to back-office, customer-centric integration because orders move to accounting more quickly and accurately, customers receive products sooner, the company gets paid faster, salespeople receive commission checks earlier, and customers receive higher levels of customer service.